Membership Agreement

 

Member Agreement & Terms of Trade is outlined into the following sections:

1. Membership Information
2. Crown's Deal Terms
3. 'As Is' Policy, Quality Control & Grading
4. Puchases & Payments
5. Document Presentation
6. Liabilities, Basic Warranty & Parts Support
 

AGREEMENT
To become a Crown Trading Co., Ltd. registered customer, you must read and accept the guidelines contained in this document. Crown trading
  Co., Ltd. provides all services to its customers subject to the following Terms of Trade, which may be updated by Crown Trading from time to time without notice to the customer. If you have any questions about this agreement, please contact us.

 

Terms of Trade

SECTION 1
MEMBERSHIP INFORMATION

Becoming a Crown Trading member
All Crown Trading members must read and accept the terms of trade outlined in these pages and complete our customer application which can be found on the top page of Crown's website. Incomplete applications will be deleted, so please completely fill out all information requested. Applications are screened by our management and approved/denied at our discretion; approved customers will be sent an email confirming their new account information.

ACCOUNT RESPONSIBLITY
Crown Trading's registered customers have a contractual duty and responsiblity to maintain their account with Crown Trading Co., Ltd. The customer is expected to make all payments/communication needed to keep his/her account with Crown Trading Co., Ltd. current. Customer's failure to manage his/her account will result in account cancellation and possible further actions. The customer must not share his account information with any other person. Sharing account information will be in violation of Crown Trading 's agreement. Crown Trading can not be held responsible for the abuse or misuse of a customer's account, it is the customer's responsibility to keep his ID/PASSWORD information secure.

MULTIPLE ACCOUNTS
As a Crown Trading registered customer, you can only have 1 account. The only exception is if you have more than one destination port which you ship to. For example, if you are based in Australia
 Sydney ship to NZ, then it is possible for you to have two seperate sets of access IDs with Crown Trading.

INACTIVE ACCOUNTS
An account becomes inactive when the customer has not accessed Crown Trading 's website for several months. In order to keep Crown Trading 's customer database managable and to protect our existing customers, inactive accounts will be deleted periodically.

CANCELED ACCOUNTS
Crown Trading reserves the right to cancel your account for any reason.


SECTION 2
Crown Trading deal terms

CIF (Cost/Insurance/Freight)
This is a comprehensive deal term which includes the following:
    A. Price of the vehicle
    B. Japan-side procedure costs (in-land transportation, customs & shipping procedure, documentation etc.)
    C. Marine insurance
    D. Ocean freight to destination

C&F (Cost/Freight)
This is the same as above however excludes marine insurance:
    A. Price of the vehicle
    B. Japan-side procedure costs (in-land transportation, customs & shipping procedure, documentation etc.)
    C. Ocean freight to destination

FOB (Free On Board)
The customer pays the ocean freight to the destination port shipping agent. This largely depends on the shipping agent & destination ports and may not be acceptable in some cases:
    A. Price of the vehicle
    B. Japan-side procedure costs (in-land transportation, customs & shipping procedure, documentation etc.)

C&I (Cost/Insurance)
This is the same as FOB but includes marine insurance
    A. Price of the vehicle
    B. Japan-side procedure costs (in-land transportation, customs & shipping procedure, documentation etc.)
    C. Marine insurance

FCA (Free Carrier)
The customer pays part of Japan-side procedure costs(customs & shipping procedure including vanning fee and Japan THC etc.) to the carrier nominated by customer, and pays the ocean freight to the destination port shipping agent. This largely depends on the shipping agent & destination ports and may not be acceptable in some cases.
This term includes the following:
    A. Price of the vehicle
    B. Part of Japan-side procedure costs(in-land transportation, documentation)


SECTION 3
'AS IS' POLICY, QUALITY CONTROL & GRADING

'AS IS' POLICY
Crown Trading Co., Ltd. of Japan sells vehicles in 'as is' condition. 'As is' condition means that vehicles are sold in their current condition without warranty implied or explicit. Because of the nature of used vehicles, it is impossible to be aware of everything right and wrong with the vehicle. Crown Trading will do its best to accurately report the condition & quality of all vehicles purchased from our inventory.

QUALITY CONTROL
 Crown Trading uses careful quality control measures to select its stock and publish its details to our customers.

  1. Crown Trading uses the highest standards to select our stock. We only select stock that qualifies in our grade system (described below) as GRADE 3 or above.
  1. After the cars have been transported to Crown Tradingfs yard, they undergo a basic examination. Each vehicle is graded on two scales: INTERIOR CONDITION and EXTERIOR CONDITION. If the condition is unsatisfactory by Crown Trading standards, Crown Tradingfs professional technicians will move the vehicle into Crown Tradingfs workshop for repairing or into the paint shop for repaint.
  1. All Crown Trading cars undergo a mechanical inspection. Cars are checked for basic road function. Engine noise, AC, electrical function, lamps, brakes, clutch, steering etc. are all examined for basic functionality. This is only a simple mechanical inspection (no dismantling). Crown Trading recommends customers to always perform a full inspection & basic servicing after the car is received to ensure comfortable and safe use.
  1. All Crown Trading cars undergo a surface inspection. All glass parts are inspected and repaired or replaced if necessary. Plastic parts with obvious cracks are repaired or replaced. Any obvious dents and scratches are recorded (some may be repaired). All obvious blemishes (exterior and interior) are recorded. Car accessories and options such as stereos, heated seats, power options, fog lights, aftermarket parts etc. are checked and recorded.
  1. After inspections, final INTERIOR CONDITION and EXTERIOR CONDITION grade points are issued and all recorded information is published to our website. Several digital photos are taken of the vehicle (front/side, back/side, interior, engine bay, damaged areas) and published to our website or email. Additional pictures can be requested by the customer.

GRADING SYSTEM
Crown Trading uses the following grading system for customers to better understand the condition of our vehicles. One grade point refers to the vehicles exterior condition and a second refers to the interior condition. Customers must understand these grade points are only estimations by professional technicians and should be used for reference only.

  • CONDITION 5
    EXTERIOR
    Close to NEW condition. No scratches & dents.
    INTERIOR
    Close to NEW condition. No blemishes etc.
  • CONDITION 4.5
    EXTERIOR
    Excellent used car condition. No obvious scratches & dents.
    INTERIOR
    Very clean interior. No obvious blemishes etc.
  • CONDITION 4
    EXTERIOR
    Good used car condition. Fewer than 2 minor dents and/or scratches. About ~$USD 500. needed to upgrade to condition 4.5.
    INTERIOR
    Clean interior. May need some simple cleaning. Floor mats, seats, panels etc. may contain some minor blemishes.
  • CONDITION 3.5
    EXTERIOR
    Fair used car condition. May have more than 2 minor dents and/or scratches. Crown Trading suggests that some body work ~$USD 500 to upgrade to condition 4.
     
    INTERIOR
    Fair interior condition. Interior contains some minor blemishes, possible cigerette burns/trace, wear marks. Floor may need additional cleaning.
  • CONDITION 3
    EXTERIOR
    Below average used car condition. Has some obvious dents and/or scratches. Needs repair and/or respraying. Cars purchased by Crown Trading in condition 3 will always be repaired and upgraded to condition 3.5 or higher.
    INTERIOR
    Dirty interior condition. Has some obvious blemishes, cigerette burns/trace etc. Crown Trading will always clean/repair vehicles with interior condition 3 so that they are condition 3.5 or higher.

IMPORTANT JAAI INFORMATION - This grading system relates only to vehicles in JAAI (Japan Auto auctions inspections ) grading systems may be different because each auction within Japan employs their own grading system-- which may be different than Crown Trading . If you have any questions about grading, please contact your sales representative.


SECTION 4
PURCHASES & PAYMENTS

STEP 1 - PLACE AN ONLINE ORDER
To order a vehicle, a 2 page order form must be completed online. At the end of the order form, the customer will be shown a PROFORMA TOTAL. This is the total amount (Japanese Yen) due to Crown Trading for the purchase of the vehicle. After the customer clicks 'CONFIRM THIS ORDER', his account will be charged. Customers can view their Account Reports online or mail report to review the charges.

STEP 2 - RECEIVE A PROFORMA INVOICE BY EMAIL/FAX
After a customer has successfully submitted an order, he will receive a Proforma Invoice from Crown Trading by email or FAX This is the official confirmation of the purchase.

STEP 3 - SEND PAYMENT
Customers must send 100% of the Proforma Invoice Amount to Crown Trading within 1 week after receiving the Proforma Invoice from Crown Trading. For some customers, special payment arrangements may be considered. This is based on the customer's past dealing history, reputation, and payment quality. Please remember that the faster a customer sends this payment, the earlier Crown Trading can arrange for the vehicle's shipment. If this payment is not received within 1 week time, Crown Trading reserves the right to cancel your order and re-publish the vehicle on the stock lists for other customers. In addition your account will be subject to Crown Trading 's cancellation penalty (please see Order Cancellations in this section).

After a payment is made, customers must complete the payment notification form (please see Payments in this section).

STEP 4 - Crown Trading WILL SHIP THE VEHICLE
Crown Trading will begin shipping arrangements. In order to make the next available shipment, the payment must be received at least 5 working days before the scheduled *ETD date of a transport. If the payment is received under 5 working days of the ETD, the vehicle must wait the next available shipment. The customer must also consider any options (such as service packages/spoilers) as they may require additional time to install. This 5 day period is necessary because the vehicle must be prepped (inspected, cleaned), moved to the port, and processed for customs before it can be loaded onto the ship. Crown Trading cannot be held liable for late shipments due to late payments, bank delays and shipping schedule changes. After a vehicle is shipped, the shipping information (ETD/*ETA dates) will be available in the customer's account reports.

STEP 5 - REVIEW BILL OF LADING
Within 7 working days after the ETD date, Crown Trading will make available the vehicle's Bill of Lading online or Email. This can be found by clicking on the ship name in a customer's account reports. The customer must view and confirm that the Bill of Lading is correct. The customer may request changes to the Bill of Lading online-- each change made (per bill) will be subject to a charge of 10,000 YEN. Crown Trading cannot be held liable for any error's in the Bill of Lading which may result in a delay to release the vehicle.

STEP 6 - SEND FINAL PAYMENT
If the customer has a special payment arrangement with Crown Trading which allows for partial payment to be made in advance, the final payment (remaining balance) must be paid after the Bill of Lading copy is confirmed. If customers paid 100% of the invoice amount before shipment, then please skip this step. Crown Trading recommends that the final balance payment to be made at least 1 week before the vehicle's ETA date. This is to avoid any delay at the destination port-- customers can then release the vehicle as soon as it arrives. If the final balance payment is not received within this time, the customer must be aware that the destination port may apply storage fees. Customers are responsible for any storage charges (and any other fees) at the destination port that may occur if the vehicle is held. If the final balance payment cannot be received within minimum 1 month after the ETA date or before the maximum amount of time for storage allowed by the destination port authority, Crown Trading reserves the right to auction that vehicle to any other customers within the same destination port or arrange return shipment to Japan. Additionally Crown Trading will confiscate the initial payment amount and apply cancellation fees.

After the final payment is made, customers should complete the payment notification form (please see Payments in this section).

STEP 7 - DOCUMENTS WILL BE SENT TO THE CUSTOMER
After Crown Trading has received the 'final' payment, Crown Trading will send all necessary documents to release the vehicle (please see section 5). All documents will be sent by DHL or EMS, depending on the customer's location, the delivery can take between 3 and 5 working days. For our customer's convenience, the DHL, EMS tracking number will be published in the customer's account reports as soon as the documents are sent. Customers may go to DHL, EMSfs website to view the status of their delivery. Crown Trading cannot be held liable for any delays due to wrong addresses or DHL, EMS related problems.

* ETD = estimated time of departure of the vessel, ETA = estimated time of arrival

ORDER CANCELLATIONS
Crown Trading will not accept order cancellations for any reason.
The following penalties will be appied for cancellations that are absolutely necessary.

* Orders cancellations from Crown Trading Stock List (before car is shipped)
An absolutely necessary cancellation will be subjected to a penalty of 100,000 YEN or more per unit (cancellation fee will be determined by Crown Trading ). In addition Crown Trading may in some cases suspend the customer's account and stop all dealings.

* Orders cancellations from Japanese Auctions  (before car is shipped)
An absolutely necessary cancellation will be subjected to a penalty of 100,000 YEN or more per unit (cancellation fee will be determined by Crown Trading ). In addition Crown Trading may in some cases suspend the customer's account and stop all dealings.

In all cases, if an order is cancelled after the car has already been shipped, the partial payment (down payment)
will be CONFISCATED by Crown Trading to cover losses. The car will be auctioned to other Crown Trading customers within the same destination port.

PAYMENTS
Crown Trading accepts payments in the following forms.

  1. Telegraphic Transfer (T/T)
  1. Letter of Credit (L/C at sight)
    We only accept L/C payments if the amount (1 L/C amount) is greater than 1,000,000 YEN

CURRENCIES
For T.T. and L/C payments, Crown Trading accepts U.S. Dollar, EURO, and Japanese Yen. Currencies transferred other than in Japanese Yen will be converted to Japanese Yen by Crown Trading 's bank based on the exchange rate current on the day the money is received. Crown Trading cannot be responsible for monies lost through exchanging currencies. The customer is obligated to pay his balance in full.

PAYMENT NOTIFICATION (for TT payments)
Crown Trading customers are encouraged to complete a Payment Notification form after submitting a TT payment to Crown Trading. This notification form can be found inside the customer's account reports. This will greatly speed up the order/shipping process. Customers should only complete this form after the TT payment has been made.


SECTION 5
DOCUMENT PRESENTATION

As required by many customs authorities, Crown Trading prepares all necessary documents needed for our vehicles import. These documents are released to the customer after Crown Trading receives the 'final' payment. The following is a list of all documents Crown Trading will supply to its customers.

  • Proforma Invoice (confirmation invoice)
    This is the initial invoice customers receive after they make the order .
  • Original Invoice
    This is the final invoice received after all payments have been made.
  • Bill of Lading
    This document is published by the shipping companies in Japan. Crown Trading
      will honor requests for changes made to this. Changes are subjected to 10,000 YEN per bill.
  • Marine Insurance Certificate
    This document is only included if the customer selects CIF as the deal term.
  • Original Japanese Registration & Registration Cancellation Certificate
  • English Translated Registration & Registration Cancellation Certificate

Depending on each customer's home port, Crown Trading will provide additional needed documentation. Crown Trading is aware of 'third party' certificates such as JAAI, EAA etc. It is the customer's responsibility to pay necessary charges for these additional documents. Crown Trading will automatically invoice these fees. Crown Trading will also honor requests for any other documents that may be necessary.


SECTION 6
LIABILITIES, BASIC WARRANTY & PARTS SUPPORT

LIABILITY LIMITATIONS
Crown Trading Co., Ltd. customers understand that vehicles are purchased from Crown Trading in 'as is' condition (please see section 3). Crown Trading is responsible for the vehicle only up until the vehicle is released to the shipping company in Japan. Crown Trading
 guarantees that the vehicle is released to shipping authorities in Japan in the same condition it appears as published on Crown Tradingfs website.  Crown Trading vehicles are always inspected twice (please see section 3), right after they have been acquired, and once again before they are sent to the shipping authorities in Japan for export.

Crown Trading Co., Ltd. is not liable for possible damages to the vehicle and/or deterioration of the vehicle after the vehicle has been received by the shipping authorities in Japan. Because delivery time can be 2 weeks to 1 month, additional wear may occur on the vehicle. Additionally there have been reports of theft and mishandling by shipping authorities and customs agents outside of Japan.

Crown Trading 's registered customer has the responsibility to understand the necessary procedures & restrictions required to import a vehicle into the destination country. Many countries have various procedures & restrictions on vehicles (for example, import duty, year restrictions, cc restrictions etc.). Crown Trading cannot be liable for transactions stopped short due to the customer's misunderstanding of procedures & restrictions. In such event (depending on the progress of the transaction), cancellation charges may apply and/or no partial refunds may be given.

BASIC WARRANTY
 Crown Trading Co., Ltd. will only accept claims against its vehicles within 1 week after the arrival date of the vehicle at the customerfs port. The 1 week period for claims begins as soon as the vehicle has arrived at the customerfs destination port.

Claims made within 1 week after the arrival date will be handled by negotiation. Customers must supply proof (depending on the seriousness of the claim; for example pictures, inspection reports etc.) to Crown Trading. Claims must meet two conditions. First, the proof must clearly show that the received condition is different from the condition detailed on Crown Tradingfs website or email. Crown Trading maintains detailed records of each vehicle it handles; these records will be compared with the claims. Second, the damages must not have obviously occurred in transit overseas or within customs/port storage facilities.

  • EXCLUSIONS
    Vehicle parts subjected to wear from day-to-day normal driving (such as brake pads, batteries, tires, oil quality, shocks, odometer etc.) are excluded from Crown Trading Co., Ltd.'s basic warranty. Theft of parts which obviously occurred in transit overseas or within customs/port storage facilities is also excluded.

Claims can be settled by Crown Trading Co., Ltd. in several ways as agreed by Crown Trading and the disputing party. Settlements typically involve, free parts replacement, partial refunds and credit issuance.

LIMITED PARTS SUPPORT
 Crown Trading Co., Ltd. guarantees parts support for any vehicles purchased through Crown Trading. Crown Trading will honor requests for original manufacturer parts or aftermarket parts if available. Customer's must complete the Crown Trading 's parts request form and are required to indicate the Crown Trading Code Number of the vehicle which the part is for.

Parts will be supplied at near at-cost prices (adding taxes & duty) and can be delivered by DHL,EMS, marine cargo or loaded in a purchased vehicle to be shipped.


SECTION 7
AUCTION SERVICE

    A. Crown Tradingfs Auction Service is not an open public service to all the Crown Trading members.
    B. Only those who passed Crown Tradingfs requirement are allowed to use auction service.
    C. Our company has the right to stop any member found to have malicious intentions.
    D. Crown Trading may return customerfs deposit in full if said customer fails to successfully purchase a car at a given period.


END OF Crown Trading CO., LTD. CUSTOMER AGREEMENT